Terms and conditions

1. Who provides the service

Forvel is the brand under which Forvel S.A.S., a Colombian simplified stock corporation, Tax ID (NIT) 902.094.186-6, domiciled in Bogotá D.C., Colombia, operates an artificial intelligence studio providing design, development and implementation services for software and AI systems, and supporting legal, tax, financial and business analysis, through its practices Forvel Build, Forvel Legal, Forvel Finance and Forvel Forum.

Contact channel for matters relating to these Terms: info@forvel.ai.

2. Definitions

• —Forvel Plan: the platform where the client configures their project, books the definition meeting, approves, pays and follows progress.
• —Initial read: the first read of the challenge (practice, format, mode and estimate) that Forvel Plan generates from what the user describes.
• —Forvel Live: the real-time project tracking view.
• —Definition meeting: a free meeting where scope and success metric are agreed, and the configured price becomes the final price.
• —Proposal: the document which, once approved in writing, contains the scope, the deliverable, the price, the payment terms and the date.

3. Nature of the site

forvel.ai is an informational site explaining the services, the way of working and the price ranges, and allowing a conversation to be started through Forvel Plan.

Its content is informational and does not constitute a binding commercial offer or oblige either party to enter into a contract.

4. Initial read and definition meeting

• —The initial read is an estimate, not a firm quote.
• —Final scope and price are confirmed in the definition meeting and put in writing before any approval.
• —The definition meeting is free of charge and creates no obligation to contract.
• —If the challenge falls outside Forvel's catalogue, this is stated and no blind quote is given.

5. Formation of the contract

A project is formed when the client approves in writing a Proposal including, at a minimum, the scope, the deliverable, the price, the payment terms and the dates of signature of the Proposal and of delivery of the project.

Until that approval exists there is no contract, regardless of any prior meetings, initial reads or conversations.

6. Prices

6.1. Prices published on the site are indicative and may change without prior notice. The applicable price is the one in the approved Proposal.

6.2. Founder price and Standard price. Forvel may offer a Founder price for a limited number of slots and a limited time. Once the slots are taken or the period for a practice ends, that practice moves to Standard price. This is a limited-availability policy, not an offer or discount subject to consumer protection law.

6.3. The Forvel Scan and Forvel Core plans and the Maintenance add-on are offered at a fixed price. Forvel Sprint shows the price of the configured combination. Final scope is always confirmed in the definition meeting, free of charge.

6.4. Prices are expressed in United States dollars (USD) unless stated otherwise, and do not include taxes, which are settled under the rules applicable to each party.

6.5. The agreed price changes only if the scope changes, and every scope change is agreed in writing before it is carried out.

7. Referral programme

7.1. Benefit. Forvel may offer a programme whereby a person (the “Referrer”) who recommends its services to a third party (the “Referral”) obtains a twenty percent (20%) discount on the price of a Forvel service, under the conditions of this clause.

7.2. Accrual. The right to the discount accrues only when the Referral (i) actually contracts a service through a Proposal approved in writing and (ii) pays its price in full. Until both events occur, the Referrer holds no right whatsoever.

7.3. Application. The discount applies to the price of one (1) future service the Referrer contracts with Forvel and is deducted from the value of the corresponding Proposal. It is not redeemable for cash, not transferable, does not combine with other discounts or promotions —including the Founder price— unless expressly authorized by Forvel in writing, and lapses if not used within six (6) months of accrual.

7.4. Limits and abuse control. Each valid referral relationship generates a single discount. Self-referrals, referrals of people or entities already clients or active prospects of Forvel, and fictitious, duplicate or deceptively obtained referrals are not recognized. Forvel may verify the authenticity of a referral and refuse the discount where there are reasonable indications of abuse.

7.5. Referral data. In providing a Referral's data, the Referrer declares and warrants that they have the Referral's authorization to share it with Forvel for commercial contact purposes, and holds Forvel harmless against any claim arising from providing that data without authorization. Processing is governed by the Personal Data Processing Policy.

7.6. Amendment and termination. Forvel may amend, suspend or terminate the programme at any time, without affecting discounts already accrued under section 7.2.

7.7. Nature and tax effects. The discount is a reduction in the price of a Forvel service and not a payment, commission or consideration in favour of the Referrer. Each party bears the tax consequences applicable to it under the relevant rules.

8. Payment and invoicing

8.1. The manner and timing of payment are agreed in the Proposal. Plans with recurring billing are charged per period in advance and may be terminated with the notice set out in the Proposal.

8.2. Failure to pay entitles Forvel to suspend the service and to claim the default interest permitted by law, without prejudice to any other applicable actions.

9. Delivery times

Delivery times are committed in writing in Forvel Live. Forvel's philosophy is to promise realistic deadlines and over-deliver.

Deadlines depend on the client providing the necessary information, access and approvals in good time; delays attributable to the client or to third parties extend the deadlines proportionally, with no liability for Forvel.

10. Client obligations

• —Provide truthful, complete and timely information, and the access needed to run the project.
• —Appoint a contact with decision-making authority and approve milestones within the agreed timeframes.
• —Hold the rights and authorizations over the content, data and materials delivered to Forvel, and hold Forvel harmless against third-party claims regarding them.
• —Not enter sensitive data or third parties' personal data without authorization in free-text fields.

11. Success metric and guarantee

11.1. Before starting, the parties agree the project's success metric in writing and verify it with real use. The service is invoiced in two parts: of the 100% of the value, the initial 50% is paid on acceptance of the Proposal and the remaining 50% on delivery of the final project. If the deliverable fails to meet the metric for reasons attributable to Forvel, the client does not pay the outstanding 50% for that deliverable, or is refunded what was paid for it, at Forvel's election.

11.2. The guarantee covers that what is built works according to the agreed metric. It does not cover business outcomes depending on factors outside the deliverable, failures arising from changes introduced by the client or third parties after delivery, use outside the agreed scope, or third-party services or models. The guarantee is the sole remedy for failure to meet the metric and replaces any other warranty, express or implied, to the extent permitted by law.

12. Intellectual property

12.1. The project's own code, configuration and data belong to the client. Once the project is paid, ownership of the custom developments is in the client's name.

12.2. Forvel retains ownership of its tools, components, templates, methodologies and pre-existing or general-purpose knowledge, as well as knowledge acquired in a non-client-specific way, and may reuse them freely. None of this includes the client's data or confidential information.

12.3. Third-party services used by the project (cloud providers, AI models, APIs) are governed by their own licences and, where applicable, are contracted in the client's name.

12.4. The Forvel brand, its distinctive signs, texts, visual identity and code are Forvel's property and may not be reproduced without authorization.

13. Use of artificial intelligence and nature of the deliverables

13.1. Forvel's systems rely on third-party artificial intelligence models. A model's output may contain errors; that is why a responsible expert reviews it and answers for it, and expert judgement always prevails over the model's output.

13.2. The initial analysis produced by Forvel Plan is indicative. Deliverables with legal, tax, financial, accounting or health content are informational and support the client's decision; they do not constitute formal professional advice, a binding opinion or an expert report, do not replace the judgement of a qualified professional or the client's own legal obligations, and do not create a regulated professional relationship (for example, attorney-client) unless expressly agreed in writing.

13.3. Forvel does not guarantee economic, commercial, regulatory or any other results that depend on factors outside the deliverable. Decisions the client takes on the basis of the deliverables are its sole responsibility.

14. Confidentiality

Each party treats the other's business information as confidential and uses it only to perform the service; this duty survives termination.

It is not a breach to use the information in case studies authorized under the Personal Data Processing Policy, nor to make a disclosure required by a competent authority.

15. Liability

15.1. Forvel is liable for fulfilling what is agreed in the Proposal. Except in cases of wilful misconduct or gross negligence, and except where the law does not allow limitation, Forvel's total aggregate liability to the client on any ground is limited to the amount actually paid for the project or service giving rise to the claim.

15.2. Forvel is not liable for indirect damages, loss of profit, loss of data, opportunity or business, nor for interruptions or failures of third-party providers or models, nor for use of the deliverable outside the agreed scope.

15.3. The site and the platform are provided as is. Forvel does not guarantee uninterrupted availability or freedom from errors.

16. Indemnity

The client shall hold Forvel harmless against third-party claims arising from: (i) the information, content, data or materials the client provides; (ii) providing third-party or referral data without authorization; (iii) the client's use of the deliverables; and (iv) the client's breach of these Terms or of the law.

17. Use of the site

• —It is not permitted to access non-public parts of the site, extract its data by automated means, or use it to send unlawful or misleading content or content infringing third-party rights.
• —Forvel may suspend access for anyone who breaches the above.

18. Term and termination

These Terms apply for as long as the user uses the site. Projects are governed by the Proposal and by these Terms until the obligations are fulfilled.

Either party may terminate a project for the other's material breach not remedied within a reasonable period after written notice; in that case, the client pays for the work performed up to that date.

19. Force majeure

Neither party is liable for a breach caused by force majeure or fortuitous events, including widespread failures of the internet, of cloud providers or of AI models. The affected party will notify the other and make reasonable efforts to mitigate the effects.

20. Personal data

The processing of personal data collected on the site and in the course of the services is governed by Forvel's Personal Data Processing Policy, which forms an integral part of these Terms.

21. Assignment

The client may not assign its contractual position without Forvel's written authorization. Forvel may assign its rights and obligations to a company within its group or as part of a reorganization, informing the client.

22. Amendments

Forvel may update these Terms. The version in force is the one published on the site, with the date in the header. Changes do not affect projects already approved, which are governed by the Terms in force at the time of approval.

23. Partial invalidity

If any clause is invalid or unenforceable, the rest retain full validity, and the affected clause will be interpreted in the sense closest to the parties' original intention within what the law permits.

24. Governing law and disputes

These Terms are governed by Colombian law.

In the event of any disagreement, the parties will try to resolve it in good faith and in writing before turning to any other forum. Failing that, the ordinary courts of Bogotá D.C., Colombia shall have jurisdiction.